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Contact Us

By email
For questions, comments, problems or concerns with one of our products, please send an email to:
consumers@jakks.com.

Please be sure to include your name, address, phone number and email address so we may contact you. If you are under 13 years of age, please have your parent contact us and provide this information.

By Phone
You may contact us at — 1-877-875-2557 (toll-free, North America only) or 1-909-594-7771 — Monday - Friday, 7:30 AM - 5:00 PM Pacific Time (GMT – 8), excluding holidays.

By Mail
You may write us at:

JAKKS Pacific, Inc.
Consumer Relations
21749 Baker Parkway
Walnut, CA 91789

Please make sure you include your name, address, phone number and email address (if you have one) so we may contact you upon receipt of your letter. If you are under 13 years of age, please have your parent contact us and provide this information.

Dear Customers,

JAKKS Pacific and its retail partners consistently strive to ensure that all JAKKS items sold at retail meet the same product quality standards as when these items left our factories.

We are saddened by the news of the Toys R Us (“TRU”) bankruptcy. As TRU liquidates its inventory, JAKKS has no control over the quality or condition of the items being sold during this period. Therefore, JAKKS cannot accept returns or claims on products against any items purchased during the TRU liquidation period. We suggest that you work directly with TRU, as they will remain open through July 28, 2018.

We greatly appreciate your understanding.

JAKKS Pacific