Safety Notice
Morfboard® Skate & Scoot “Y” Handlebar Safety Exchange to Repair
At JAKKS Pacific, product quality and consumer safety are our top priority. We recently identified a potential safety issue affecting a very limited number of Morfboard® Skate & Scoot Combos. Accordingly, we are voluntarily conducting a Product Safety Exchange to replace certain “Y” Handlebars (see below, left) on some Morfboard® Skate & Scoot Combos that have specific manufacturing date codes.
If you have a skate deck with one of the specific manufacturing date codes involved, we will provide you, at no charge, a replacement “T” shaped Handle Bar (the handle bar on the right side of the picture below) to prevent potential damage and injury.
Please locate the 4-digit manufacturing date code that is located on the underside of the skate deck (pictured below).
CAN’T FIND YOUR MANUFACTURING DATE CODE?
If you are unable to verify the date code now due to wear and tear, please promptly obtain clear photos of both:
- the entire underside of the skateboard and
- the manufacturing date code area
The photos can be formatted in either JPEG, PNG, or PDF files. Click here to submit your information.
If you want to mail your photos in, mail them to:
1) If you are located in North America, Australia, New Zealand, Latin America, South Korea, or Taiwan: Jakks Distribution Center, Attn: Consumer Relations – YBAR, 21749 Baker Parkway, Walnut, CA 91789.
2) If you are located in the UK or EU or UAE: Jakks Pacific UK, Attn: Consumer Response, 1st Floor, One Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA G.B.
In your mail to us, please state your full name, mailing address, phone number, number of Y Bars you wish to return, retail store of purchase, and your main contact email (if it’s different from the email address you initially used to contact us). After we receive and process this information from you, we’ll promptly send you a prepaid shipping label, which you can use to ship the recalled handle bar to us. Once we received the Y Bar handle from you, we’ll send you a replacement T Bar handle within 10 business days of our receiving the recalled Y Bar handle from you.
If you still have questions, call:
In North America: 1.877.875.2557
In Australia: 1.800.292.034
In United Kingdom: 44 800 031 8226
In Ireland: 35 318 0085 1190
In France: 33 805 119 644
